Tenant Services

With our wide variety of residential and commercial property for lease, it’s highly likely that we have the rental property for you – use our easy online search tool to find one that suits your needs and budget.

We value quality tenants and believe in supporting them wholeheartedly. We are pleased to provide this guide for current and future tenants, to help assist that your tenancy term with our firm is as smooth as possible.

Procedure to apply to rent a property

Once you have made the decision on the home you wish to rent, you will need to complete a Tenancy Application providing all the relevant details our property manager will require to assess your application. The Tenancy Application is available online through our website, or you can contact our reception on 9726 1588 and we will be sure to supply you with one. If you have not previously rented a property through John Law REAL ESTATE you will be required to supply to us copies of identification.

This could include:

• A current drivers license
• An ATM or debit card
• A credit card
• A bill addressed to you at your current address

In order to complete the Tenancy Application you will also be required to provide us with:

• Your current and previous addresses
• Your current and previous employment history
• Your current and previous rental history
• Business and personal references
• A relative's contact details or next of kin
• Your contact details

Once you have submitted your application to us, we will process it immediately and provide you with a prompt response. If your Tenancy Application is approved one of our Property Managers will arrange a time that is convenient to meet with you, and proceed to the next step of signing a Tenancy Agreement.

How to pay your rent

Unless other arrangements are made, your rental is due calendar monthly in advance.To assist you in making your rental payments easier, the following methods are accepted:

• Internet
• Direct debit
• Direct deposit
• Visa & MasterCard (4 .0 % surcharge applies)
• American Express  (5 % surcharge applies)

Rental Bond

The rental bond is paid at the commencement of any tenancy and is lodged in trust with the Department of Fair Trading. An inspection will be conducted at the end of any tenancy to ensure that property condition is acceptable and a bond refund will then be organised by way of cheque or direct deposit into your account. A condition report will also be given to you at the start of the tenancy for you to complete to ensure that you are protected against any false claim by the landlord.

Services

Connection of telephone, gas and electricity is the responsibility of the incoming tenant

Locks and Keys

Locks may only be changed after written permission to John Law REAL ESTATE. A duplicate key must also be given to your agent should this permission be granted. No service is provided after hours by our firm for the loss of any keys, however many landlords may elect to hold a second set of keys with our agency. We therefore suggest you contact our firm prior to arranging for a locksmith.

Repairs

Non-urgent repairs:

All repairs will only be accepted in writing by either email or facsimile to our office on 9726 1588. Please use the Repair request form (on this website) to notify us of any maintenance/repairs that may be needed. It is important that you highlight the best access method with any request so that the repair can be carried out quickly for you.

Emergency repairs after-hours:

 An urgent repair is when something breaks that may make the premises unfit to live in or cause a potential safety risk or interrupt access to water, gas or electricity supplies. If the premises need urgent repairs, tell the landlord or agent immediately. Terms in relation to urgent repairs are listed in your tenancy agreement. The landlord or agent is then obliged to organise urgent repairs as soon as reasonably possible. If you are unable to contact the Agent you can arrange to have the urgent repair fixed and spend up to $1,000 doing so. Your tenancy agreement will have tradespeople listed that you could use.

Office Hours

Monday-Friday 10.00 am- 5.00 pm

Smoke Alarms

From 1 May 2006, when the Environmental Planning and Assessment Amendment (Smoke Alarms) Regulation 2006 came into effect, the landlord is responsible for fitting a smoke alarm to the premises.

The landlord has the right of access to fit the required alarm/s but must give at least 2 days notice. The landlord must fit a new battery (if the alarm has a replaceable battery) at the beginning of the tenancy. During the tenancy you are responsible for replacing batteries unless physically unable, in 

you must advise the landlord that the battery needs to be replaced which c

Inspections during your Tenancy

Regular inspections of the property you are renting are carried out to advise the landlord of how the property is being maintained and to keep them informed of any maintenance required. John Law REAL ESTATE respects the privacy of our tenants; the inspections that you can anticipate during your tenancy are detailed below. This will also give you an opportunity to meet with our Property Managers to bring to their attention any maintenance required on the home.

The Initial Inspection

Upon the commencement of your tenancy John Law REAL ESTATE will undertake an inspection detailing room by room the current condition of the home. You will then have the opportunity to review this condition report, add any items you feel are necessary to it and return to our office within seven business days.It is important and in your best interest to read the report carefully and provide us with any comments within the time frame provided on the report, as your Property Manager will refer back to this report at the end of your tenancy.

Periodic Inspections

During your tenancy John Law REAL ESTATE will issue you with written notice of periodic inspections of your home. Inspections are carried out six months from your tenancy start date and every six months thereafter. This will also give you an opportunity to meet with your Property Manager and discuss any issues that you may be having with your tenancy.

Moving Out Inspection

At the end of your lease term or upon vacating the property your Property Manager will complete a thorough and final inspection, of which they will use the initial inspection report as a reference. The moving out inspection is to ensure that there has been no damage to the property, beyond normal wear and tear, and ensure that no fixtures or fittings have been removed from the property.

Vacating a premises

The Residential Tenancy agreement can be terminated in the following ways:

Twentyone (21) days written notice is to be given to your property manager should you wish to vacate the premises on the day your fixed term lease ends.

Once the fixed term agreement has expired Twenty One (21) days written notice must be given to your property manager prior to vacating.

If the landlord wants to sell the premises, you may be asked to vacate the premises by the time the sale is finalised. The landlord must give you at least Thirty (30) days written notice (after the contracts of sale have been entered into). This only applies after the fixed term has ended.

If you need to leave the premises prior to the end of your fixed term agreement, please contact your property manager to arrange details. Essentially rent is due up until a new tenancy is put in place together with any associated lease costs (advertising,letting fees,etc.)  If you want to end the tenancy agreement early you should give as much notice as possible in writing. A phone call to confirm receipt of the letter is a good idea. Keep a copy of the letter. Breaking an agreement can be costly. A landlord can claim compensation for any loss suffered as a result of you ending a tenancy agreement early, so try and come to an agreement with the landlord/agent. Essentially rent is due up until a new tenancy is put in place together with any associated lease costs (advertising,letting fees,etc.)  

Your property manager will also be able to assist you with recommended cleaners and carpet cleaners should you require this after moving.

Contacts

We appreciate that the one thing tenants desire most is rapid resolution of issues with minimal disruption. As such, our tenants are assigned one designated, reliable point of contact that is readily contactable and responsible for efficient management of their rental property

Please contact our office on 0415 148 158 if we can be of any assistance or email our property management department email: [email protected]

Below is a list of our preferred tradesmen for emergencies only 

John Law Real Estate Preferred Tradespeople 

We appreciate that the one thing tenants desire most is rapid resolution of issues with minimal disruption. As such, our tenants are assigned one designated, reliable point of contact that is readily contactable and responsible for efficient management of their rental property

Please fill the form below.

Contact Us